PSHM 4600 - Service Excellence in Healthcare: Quality Improvement & Customer Service

Effective Date 08/01/2024
Explores the concepts and organizational factors that impact service delivery and quality in healthcare. It emphasizes service excellence and resources to improve customer service and quality of services. It will also focus on the concepts, theories, practices, tools, and strategies for quality improvement and quality management in healthcare organizations and in service delivery. Prerequisite: Completion of PSHM 3010

Credits: 3