May 30, 2024  
Undergraduate Record 2024-2025 
Undergraduate Record 2024-2025

Student Health and Wellness Services

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Department of Student Health and Wellness

(Student Health and Wellness Building, 550 Brandon Avenue,

Student Health and Wellness provides services which support the health and well-being of University students. All sections within the Department collaborate to provide the best care possible for students and to achieve the Departmental mission, vision, and goals. Each section within the Department has a defined scope of practice, which includes the population served, the hours of operation, and the types of services provided.

Confidentiality is strictly observed, consistent with applicable law. When necessary, students are referred outside the department for specialty and emergency services.

Hours of Operation

The Department is open from 8:00 a.m. to 5:00 p.m., Monday through Friday, during the academic year. During breaks and summer session, the department is open from 8:00 a.m. to 4:30 p.m. Students are encouraged to make an appointment for services. If there is an urgent medical need, a “triage” system will offer either same-day care or suggest a scheduled appointment. Most appointments can be made online at HealthyHoos or by calling the respective office within the Department.

When Student Health and Wellness is closed, students with an urgent medical concern may call (434) 297-4261. Care providers are always on call.

If students need to speak with someone regarding an urgent mental health concern, Counseling & Psychological Services (CAPS) has providers available at (434) 243-5150. Students can also access TimelyCare’s “TalkNow” service to speak to a mental health professional in minutes, anytime. Students should register at, login using their email address, and select “TalkNow.” 

In an emergency or life-threatening situation, please call 911.

For More Information about Student Health and Wellness

See University Regulations: Non-Academic section of The Record.

For questions related to SHW, email or visit for more information.

Counseling and Psychological Services (CAPS)

CAPS provides a range of mental health services, including psychological and psychiatric assessment, individual and group psychotherapy, 24/7 crisis consultation and intervention, referral assistance, and psychiatric medication management. Specialty areas include eating concerns, trauma, substance use and recovery services, biofeedback, art-based mental health interventions, and limited animal-assisted therapy. CAPS also provides outreach and prevention education to faculty, staff, and student organizations across Grounds.

CAPS partners with TimelyCare, a national telehealth service. Through the TimelyCare mobile app or web platform, students have access to 12 free telehealth counseling visits per year, 24/7 on-demand mental health support through TalkNow, peer support through a moderated message board, self-care journeys designed to provide education on managing common college student stressors, and limited psychiatric care (by referral from a CAPS provider only).

Medical Services

Medical Services provides primary care services to students for acute and chronic health concerns. In addition to diagnosis and treatment of illness, clinicians emphasize health education, mental wellness, and disease prevention. Medical Services includes travel medicine services, STI screening, and immunizations. Medical Services can provide allergy injections for students prescribed immunotherapy by an outside allergist. Medical Services also offers treatment and consultation for nutrition, eating disorders, and gender affirming care. When specialty care is necessary, Medical Services will coordinate referral to an appropriate health care setting and provider.

Office of Health Promotion

OHP works in partnership with students, helping them acquire the skills and knowledge needed to achieve optimal well-being. Through collaboration and evidence-based interventions, OHP targets college health issues and builds and supports a healthier University community. Responsibilities include social norms marketing, academic and other courses, outreach, and special events to support risk-reduction and general well-being. Work is performed by public health professionals, trained peer health educators, and interns. For information, call 434-924-1509.

Student Disability Access Center (SDAC)

(P: 434-243-5180, F: 434-243-5188,,

The Student Disability Access Center (SDAC) coordinates disability-related accommodations for qualified students with disabilities. Examples of such accommodations include alternate text formats for course material, note-taking assistance, exam accommodations, support for assistive technology, American Sign Language (ASL) interpreting and other hearing services, housing arrangements, and other reasonable accommodations. Students who are experiencing significant academic difficulties may also seek a preliminary consultation with SDAC. All accommodation requests should be submitted in a timely manner, preferably at the beginning of the semester or upon onset of disability. To apply for services or to learn about specific information about services, policies, and documentation guidelines, please visit the SDAC website.

Care and Support Services (CASS)

CASS provides incident response support for students in a variety of behavioral and personal well-being contexts and also engages in general, nonacademic advising and troubleshooting of student issues and needs.  CASS provides consultation, coaching, referrals, outreach and training, and resources for assisting students with their safety and well-being. In addition, the team collaborates with the EOCR and Title IX offices in providing support services for students involved with reports alleging acts of bias and/or sexual and gender-based violence. CASS also manages programs and resources related to accessing emergency financial support and combating food insecurity, including a community food pantry. CASS members staff a 24/7 “Dean on Call” line to provide after-hours nonclinical triage and response to urgent student safety, well-being, and support needs. Students, parents, and other stakeholders concerned about the safety or well-being of a student or students can contact CASS staff directly by phone (434-924-7133) or email (, or by walking into the CASS office on the second floor of Peabody Hall.

Fried Center for the Advancement of Potential (FCAP)

The Fried Center offers University students individualized, one-on-one fitness plans tailored to meet their unique health and wellness goals. The exercise programs prioritize the enhancement of natural biomechanics, fostering improved exercise tolerance post-injury and promoting lifelong wellness. Our 3,000-square-foot gym, fully equipped with cutting edge functional exercise equipment, cardio machines, dedicated treatment space, and a suspension track extending over 50 feet of turf, ensures a state-of-the-art on-site training experience at SHW. The team is led by licensed physical therapists.


Research in the Department is overseen by the Student Health Office of Research Excellence (SHORE), a group of research-minded team members tasked with overseeing clinical and epidemiological research within the confines of the Department in terms of access, appropriateness, and safety. The types of activities supported by SHORE include both investigator-initiated research and industry/government sponsored research.

Gordie Center

The University of Virginia’s Gordie Center aims to end hazing and substance use/misuse among college and high school students nationwide. The Gordie Center empowers students to transform their campus and community cultures through peer education and bystander intervention using evidence-informed, student-tested resources. The Center’s APPLE Training Institutes are the leading national substance misuse prevention and health promotion conferences for NCAA student-athletes.

Eligibility and Costs

All enrolled students are eligible to receive disability services as well as support through Care and Support Services. All other services within the Department are available to all registered students who have paid the comprehensive fee regardless of insurance coverage. Any student with questions regarding eligibility should contact Medical Records at 434-924-1525.

Visits with professional staff do not incur a charge since they are included in the comprehensive health fee. However, there are charges for medications, laboratory tests, copies of student medical records, and supplies for certain treatments, immunizations, and allergy injections. The Department will only file insurance claims on behalf of students who are insured by the UVA Aetna Student Health Plan. Students with other health insurance plans will be billed directly for these charges via their student accounts and are responsible for filing their own insurance claims. Students may call 434-243-2794 if they have billing questions.